What information is collected?

Relevant information required to deliver service:

Name, address & contact details

Email address

Work log

Administrative usernames and passwords (where necessary to assist customers)

Why this information is collected

To function as your provider including:

Email correspondance

Email marketing if customers opt in

Invoicing

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Administration of services including:

Account setup (for example new user)

Support

Maintenance

Liaising with technology providers when required (for example Microsoft 365, Google Workspace, domain registrars etc)

How this information is kept

Always maintained with a high level of security to prevent unauthorised access and mitigate risk of data breaches:

Microsoft 365 for email

Microsoft 365 for work logs

How long this information is kept

For as long as services are active and for as long as legally required

Who this information is shared with

Information is shared only with our SAAS (Software As A Service) partner

Data Processing Agreement (DPA) available here

Otherwise never unless there is a legal basis for the request

Please email us if you have any questions